North Carolina Board of Nursing

Discipline & Compliance

Public Complaints

When to Report

The Board evaluates and reacts promptly, fairly and appropriately to ensure public protection. All allegations are evaluated with respect to jurisdiction, risk to the public and the circumstances leading to the reported incident/event.

The Board is responsible for ensuring that only competent licensed nurses are allowed to practice nursing. If you believe that a nurses’ performance is incompetent, negligent or unsafe, you have a right and responsibility to file a complaint with the Board. It is always better if the report is made close to the time of the event. Locating witnesses and finding documents is more difficult as time passes thus impeding the effectiveness of the investigation.

Complaints should be submitted on the complaint form and include your name and contact information though anonymous complaints will be accepted. The investigator will do all he/she can to protect your anonymity; however, if there are charges brought against the nurse, you may be required to testify. The nurse has the right to contest and therefore would have the right to question the source of information at an Administrative Hearing. All complainants who provide their contact information are notified of the final outcome of their complaint.

Nursing Practice Act (North Carolina General Statute) N.C.G.S. 90-171.47 states:

Reports: immunity from suit. – Any person who has reasonable cause to suspect misconduct or incapacity of a licensee or who has reasonable cause to suspect that any person is in violation of this Article, including those actions specified in G.S. 90-171.37 (1) through (8), G.S. 90-171.43 and G.S. 90-171.44, shall report the relevant facts to the Board. Upon receipt of such charge or upon its own initiative, the Board may give notice of an administrative hearing or may, after diligent investigation, dismiss unfounded charges. Any person making a report pursuant to this section shall be immune from any criminal prosecution or civil liability resulting there from unless such person knew the report was false or acted in reckless disregard of whether the report was false.

NOTE: The NC Board of Nursing does not regulate Nursing Assistants (CNAs). Refer complaints regarding nursing assistants to the Division of Health Service Regulation.

Public Complaint Form (General)