The Board evaluates and reacts promptly, fairly and appropriately to ensure public protection. All allegations are evaluated with respect to jurisdiction, risk to the public and the circumstances leading to the reported incident/event.
The Board is responsible for ensuring that only competent licensed nurses are allowed to practice nursing. If you believe that a nurses’ performance is incompetent, negligent or unsafe, you have a right and responsibility to file a complaint with the Board. It is always better if the report is made close to the time of the event. Locating witnesses and finding documents is more difficult as time passes thus impeding the effectiveness of the investigation.
Complaints should be submitted on the complaint form and include your name and contact information though anonymous complaints will be accepted. The investigator will do all he/she can to protect your anonymity; however, if there are charges brought against the nurse, you may be required to testify. The nurse has the right to contest and therefore would have the right to question the source of information at an Administrative Hearing. All complainants who provide their contact information are notified of the final outcome of their complaint.
Should I report? Learn more about definitely reportable conduct events, potential reportable events and common non-reportable events.
Updates to the North Carolina Nursing Practice Act (NPA) became effective October 1st, 2019. Self-reports regarding arrests or indictments should now be made to the North Carolina Board of Nursing within 30 days for any of the following: (1) any felony arrest or indictment; (2) any arrest for driving while impaired or driving under the influence; and (3) any arrest or indictment for the possession, use, or sale of any controlled substance. It is also important to note that failure to respond to the Board’s inquiries in a reasonable manner or time regarding any matter affecting the license to practice nursing is reason for disciplinary action by the Board (North Carolina Session Law 2019-180, 2019 - PART II). These changes are among several updates to the NPA outlined in legislation passed by the North Carolina General Assembly and signed into law by Governor Cooper. Updates to the NPA are made to reflect the current practice of nursing in an ever-changing health care environment and to ensure that the laws governing the regulation of nursing practice in North Carolina facilitate the work of the Board in its legislated mandate to protect the safety of the public.
N.C.G.S. (North Carolina General Statute) § 90-171.47:
- § 90-171.47. - Reports: immunity from suit.
The North Carolina Board of Nursing does NOT regulate the following categories:
- Certified Nursing Assistants or Nurse Aides - Refer Complaints to: Division of Health Service Regulation
(1 (800) 624-3004)
- Complaints Against a Facility - Refer Complaints to: Division of Health Service Regulation
(1 (800) 624-3004)
- Labor-Personnel Issues - Refer Complaints to: N.C. Department of Labor
(1 (800) 625-2267)
- Physicians-Physician Assistants - Refer Complaints to: N.C. Medical Board
(1 (800) 253-9653)
- Medical Assistants - Refer to Place of Employment
- Office Staff-Unlicensed Personnel - Refer to Place of Employment