The Board evaluates all complaints to ensure public protection. All allegations are evaluated with respect to jurisdiction, risk to the public and the circumstances leading to the reported incident/event.
N.C.G.S. (North Carolina General Statute) § 90-171.47
- § 90-171.47. - Reports: immunity from suit.
- Certified Nursing Assistants or Nurse Aides - Refer Complaints to:
- Division of Health Service Regulation or 1 (800) 624-3004.
- Complaints Against a Facility - Refer Complaints to:
- Division of Health Service Regulation or1 (800) 624-3004
- Labor-Personnel Issues - Refer Complaints to:
- North Carolina Department of Labor or 1 (800) 625-2267
- Physicians-Physician Assistants - Refer Complaints to:
- North Carolina Medical Board or 1 (800) 253-9653
- Medical Assistants - Refer to Place of Employment
- Office Staff-Unlicensed Personnel - Refer to Place of Employment
Complaints should be submitted to the Board through the Complaint Portal and include your name, contact information, and any supporting documentation you may have. Anonymous complaints are accepted; however, not being able to speak with a complainant about the reported events may impact the ability to investigate the complaint. Complaints should be filed timely. As time passes from when the reported event occurs, it may become more difficult to locate witnesses and collect evidence, thus impeding an investigation.
Anonymity of a complainant is not assured. If the matter goes to a contested hearing, you may be required to testify. The nurse has a right to contest the findings of the investigation and would therefore have the right to request an Administrative Hearing where witnesses will be called to testify. Complainants who provide their contact information will be notified at the conclusion of the investigation.
Please note, copies of the complaint will not be available once they have been filed pursuant to G.S. 90-171.37C as they are a part of the investigative file, confidential, and not subject to discovery. Should you wish to have a copy of the complaint for your records, please save the form prior to submission.